Privacy Policy Terms and Conditions | TMJ Therapy

Privacy Policy

This privacy policy sets out how TMJ Therapy uses and protects any information that you give TMJ Therapy when you use this website.

TMJ Therapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TMJ Therapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th April 2019

To contact you with regards to any queries you may have about products and services we offer.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
To contact you with regards to any queries you may have about products and services we offer.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact information which you have provided.
We may wish to contact you from time to time with information about courses we are running. We will only do this if we have your explicit consent to do so.

From time to time, we may also use your information to contact you for market research purposes. We may contact you according to the preferences you have enabled on signing up. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All your electronic records are held safely and securely on password protected devices, or within systems hosted by third party providers, also known as data processors, who are legally and contractually bound to operate with security arrangements are in place to protect your data safely and securely.

These data processors are:

Wix, who host TMJ Therapy website and business email system
PayPal, who provide card payment and invoicing services for us – we do not directly hold any bank account or payment card details
MailChimp, who provide our email marketing services

Should we in the future require the services of any other third party suppliers, we will ensure they are also legally and contractually bound to protect your information.

How we keep your information secure

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website saves the cookie heateorSsBrowserMsg in your browser to track which visitors have seen the popup notification and which haven’t. This cookie isn’t related to your personal data or your IP address.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to the information we hold about you

You may request details of personal information which we hold about you under the Data Protection Act 1998. Should this be necessary we are obliged to provide this information to you within 24 hours, free of charge. If you would like a copy of the information held on you please write to 125a Ullet Rd Liverpool L17 2AB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You also have the right to request us to delete any and all information we hold about you.

Terms and conditions

Therapists must be state they are properly qualified and insured as per any course pre-requisites and agree to provide copies of certification, on request

Insurance and professional membership records must be updated to include TMJ Therapy®

Use of any of the material taught must be governed by the normal contraindications for the therapy (usually, but not limited to, Massage Myofascial Release etc) and observance of all national and local laws and regulations.

As neither Blend (the Company) or the course instructor has been engaged in any supervisory contract for delegates’ clinical work they can accept no liability for delegates’ treatment of individual clients in their professional practice. The material taught is purely generic and does not constitute specific advice on how delegates should treat individual clients

Therapists registered on this site are independent contractors who have trained in our protocol. All interactions between you the customer and any TMJ trained therapist is subject to their own personal business terms.Each therapist is required to hold professional indemnity insurance and professional membership of a recognised governing body. We will not take responsibility for or enter into disputes between therapist and client.

All the concepts taught and contained in the course documentation or any written or digital/electronic materials are copyright to Tracey Kiernan and the Company and their use is restricted specifically to delegates’ personal or clinical work with clients.

The use of any of these concepts, ideas or materials in any other activities (for example, training) without the express written permission of Tracey Kiernan constitutes a breach of these terms and conditions and may result in legal action. For the avoidance of doubt, nothing in this agreement shall be construed as a licence or sub-licence of any intellectual property rights by Tracey Kiernan or Blend Therapy and Training

Only individuals trained and licensed to do so by Tracey Kiernan may teach the material presented at these courses. To confirm that your instructor holds a valid instructor certificate visit www.tmjtherapyuk.com

Any audio or visual recording/photographs taken by or on behalf of the Company during any courses, events/conferences etc belongs entirely to the Company and may be used by the Company for promotions relating to relevant courses.

 Delegates’ personal contact information may be used by in accordance with local data laws to keep delegates informed of all matters related to their training until such a time as the delegate requests to be removed from any further contact. Certain data may still be retained for insurance requirements.

The copyright of all materials (where that copyright lies with Tracey Kiernan, Blend Therapy Training or with other persons) must always be observed. Such materials may not be reproduced whether in whole or part by any method whatsoever without prior written permission from the appropriate persons.

Disputes and complaints

Any concerns you have in relation to a treatment should be raised in the first instance with the therapist. If you cannot resolve the issue with them you should raise your concern with their professional organisation. All disputes which cannot be resolved through direct communication are subject to consideration under UK law.